Customer Service Transformation Through AI: Automate Support Without Losing the Human Touch

Nury brings a strategic business perspective and exceptional client experience focus to every PulsePoint project. As the founder, her expertise lies in comprehensive session preparation, thoughtful studio design, and seamless operational management that ensures each recording runs flawlessly from start to finish. Nury excels in client communication and relationship building, skillfully navigating project negotiations and managing expectations while maintaining the warm, professional atmosphere that PulsePoint is known for. Her keen eye for risk management and operational efficiency means clients can focus entirely on their content creation while she handles all the behind-the-scenes details. With a passion for empowering content creators and a deep understanding of the challenges they face, Nury has built PulsePoint Media Atelier from the ground up to be more than just a rental space — it's a complete creative solution. Her bilingual capabilities and commitment to inclusive, accessible services reflect her dedication to serving diverse communities throughout Connecticut.

Chris brings a versatile background in audio engineering, live mixing, and audio editing to every PulsePoint project, ensuring clients receive crystal-clear, polished results that preserve the authenticity of genuine conversation. His expertise goes beyond technical excellence — Chris focuses on creating a relaxed, comfortable recording environment where clients feel at ease and can perform at their absolute best. This unique combination of technical mastery and interpersonal skills makes him an invaluable partner in bringing your content vision to life. Beyond his work in the podcast studio, Chris channels his creativity as a musician, writing, recording, and producing his own music. Drawing inspiration from the raw energy of '90s and early 2000s rock and alt-rock, he reimagines these influences for today's audience. This musical background brings an additional layer of creative insight to his engineering work, helping clients achieve that perfect balance of professional quality and authentic expression that makes content truly memorable.

Luigi brings a dynamic blend of technical expertise and creative vision to every PulsePoint project. With a solid foundation in audio engineering and extensive hands-on experience in video editing and production, he ensures clients receive a seamless, professional experience from start to finish. Luigi's comprehensive skill set covers everything your content needs — from crafting compelling motion intros and outros to integrating custom graphics, perfecting video quality, and designing impactful sound effects with meticulous attention to detail. When he's not helping clients bring their vision to life in the studio, Luigi channels his passion for music as a producer and artist, drawing inspiration from the golden era of 90s boom bap hip hop and classic '70s R&B/soul. He brings that same creative energy and musical sensibility to every project he touches. With Luigi as your session engineer, you're not just getting technical support — you're working with a creative collaborator who understands how to make your content truly shine.